FAQ's

How can I contact you?

You can reach us via email at recoverily25@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have regarding our products or services.

 

Where are your products shipped from?

Our products are sourced from various suppliers and manufacturers, ensuring a diverse range of innovative health and wellness items. Shipping locations may vary depending on the specific product, but we strive to provide efficient and timely delivery to our customers.

 

What is your refund policy?

Follow this link to our refund policy page: 

 

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring you receive a satisfactory solution.

 

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific product, please reach out to us for clarification.

 

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

 

Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

 

Do you offer international shipping?

Yes, we offer international shipping options. Please check our shipping policy for more details on shipping rates and delivery times to your location.

 

What payment methods do you accept?

We accept various payment methods, including major credit cards and other secure payment options. For a complete list of accepted payment methods, please refer to our checkout page.